Get help with batch photo and video processing, compression, renaming, format conversion, ZIP exports, privacy controls, and Batchora Pro.
Tell us what you were trying to do, what happened, and your iOS and Batchora versions.
Email:
jxstudio.apps@gmail.com
Response time: usually within 2 business days.
No. Photo and video processing happens on your device. Your media, filenames, and batch projects are not uploaded by Batchora.
You can save processed copies to Photos or share the exported files. If you enable ZIP packaging, Batchora creates one archive for sharing. Temporary outputs are removed when you leave the export results.
No. Batchora saves successful copies first. It only requests deletion of eligible originals after you choose the delete option and confirm the separate iOS Photos prompt. Deleted items remain in Recently Deleted until removed there.
Batchora can only request deletion for media currently available through your Photos permission. With Limited Photos access, items outside the permitted selection remain unavailable.
Single-photo processing is unlimited. Free multi-photo processing includes up to 5 successfully processed photos per day. Free video compression includes up to 10 minutes of successfully compressed source video per day. Batchora Pro removes both daily limits.
Open Batchora Pro in the app and tap Restore Purchases. Use the same Apple Account that made the purchase. You can manage or cancel subscriptions in your App Store account settings.
Output size depends on source duration, resolution, motion, codec, and the quality option you select. Choose a smaller quality preset or lower resolution when file size is the priority.
Batchora Pro can remove location metadata or broader camera and device details from processed copies. Always review the exported copy before sharing.